We have put together a list of the most common questions that we
If the custom work is just to change the color, fonts etc of our existing templates you will never pay more than the cost our existing templates.
Where you would like us to put together something completely
different to our existing product catalog, we will take a specification of what
you are looking for then send you a quote for the work to be done.
We normally quote a
Yes they do, you have up to 7 days to download your purchased product before they expire. However, if you have purchased a product and your link has expired don’t worry, just drop us an email and we will happily send your product directly to your email box.
No not at all, we just add watermarks to the images on our
site to deter others from stealing our intellectual property. The files you
download will not have our watermark or logo anywhere near them.
As soon as your payment is cleared, which is usually
straight away you will receive an email confirmation of your order which will
also contain download link/s to the products that you purchased.
Alternatively if you navigate to the ‘My Account’ section of
our website you will have full access to all of your purchases.
Whilst many modern browsers including mobile ones can open
our templates, if you have purchased an editable template we recommend that you
use Adobe Acrobat Reader only. Opening an editable file in other programs may
yield unexpected results.
The short answer is not all. Some of our templates are
editable and they tend to be our invitation note cards and banners. Where a
template is editable we clearly state this in the product description. However
if you are not sure about a particular product just drop us a message through
our contact page.
Yes we sure do! We use Paypal as our sole payments processor. Paypal provides one of the most secured systems on the internet.
Not to worry, if you don’t have a PayPal account or you don’t want to sign up. Paypal
Simply checkout as normally and you will redirected to the paypal payments window. From here just select the ‘guest’ option. This will allow you to input your credit card details without signing in or up for a paypal account.
Checking out as a guest is just as secure as paying directly through P
Yes, we recommend that you use matte card stock paper with a weight of at least 110gsm however please check with your printer manual to ensure that it is supported by
Once you have edited your templates to the way that you want
them, we recommend that you convert the PDF to an image (jpg) first. This is
ensure that your edits are printed as expected as some printers may have
difficulty recognizing certain fonts when left as a PDF.
To convert your PDF
- Go to https://smallpdf.com/
- Click on PDF to JPG
- Upload your file
- Click on convert entire pages
- Your file will appear as a thumbnail, click the
thumbnail to download your image
Due to the fact our products are all digital, we do not
accept any returns or exchanges. We urge to be sure of all items in your cart
before proceeding to checkout. You can cancel the order process at any time
upto but not including the point that we have processed your payment.
Terms of Service
By purchasing you agree that you have read the product descriptions carefully and that you are aware that we only sell digital products which cannot be refunded or exchanged.
However once downloaded feel free to use the templates as
many times as you see fit. All designs are unique to Department Baby Shower and
have been designed by a member of our team. You are licenced to use our
products for personal use only, and must not be distributed physically or
digitally for the purpose of resale, all rights including copyright are
reserved by Department Baby Shower.
Can’t find an answer to your question?
No worries, just head over to our contact page, and send us a message. We aim to reply to all messages within 24 hours.